In the tense environment during integration, messages can easily be misinterpreted, twisted or exaggerated. Yet, many managers receive little guidance on what to say and just as importantly, what not to say.
Our team can provide guidance during the careful planning, coordination and timely communication with employees, the media and the public. We have experience in driving productivity, increasing morale and maintaining quality customer service in the midst of chaotic structural changes.
There is no secret about what makes these changes successful:
- a companywide commitment to doing what is right for employees.
- providing appropriate feedback channels.
- educating managers and making everyone a part of the process.