Melissa brings 11 years of project management, training and auditing skills that she honed as a Quality Management Systems (ISO 9000 and ISO 14000) consultant. She is passionate about customers and an excellent problem solver.
Melissa is our point person for Magnet’s “Big 3” documents (EP3EO, EP22EO and EP23EO). She is responsible for analyzing our clients’ patient satisfaction data, nurse quality indicators and nurse satisfaction data and presenting it in an easy-to-understand format that meets ANCC Magnet guidelines.
Melissa is a graduate of Mercyhurst University with a degree in biology education.